Frequently Asked Questions

How safe are my scanned credit card information details?2021-03-28T22:31:21+00:00
Please note, your documents are absolutely safe with us. Pay attention to the instructions before you send your documents. Please also note, that we use the 3D Secure v2 standard, which is a payment card authentication method used to protect online transactions.
What to do if I experience problem with connection or my trading account?2021-03-28T22:27:40+00:00
Please check your internet connection and try clearing your browser cache and cookies. In case the issue persists, do not hesitate to contact our Customer Support for further assistance.
Why is my credit/debit card deposit not going through?2021-03-28T22:25:11+00:00
There might be a limit or block on your card for online purchase or international transactions. In order to confirm the exact reason for deposit decline we suggest you to contact the phone number on the back side of your card.
What can I do if I can’t log in to my account?2021-03-28T22:23:17+00:00
First of all, make sure that you enter the correct login details and in case you don’t remember your password, please use Reset option. We are also recommending to use Google Chrome or Mozilla Firefox browsers for the most effective platform performance. If the issue persists, do not hesitate to contact our Customer Support.
To which option types do order execution apply?2021-03-28T22:03:24+00:00
The default execution type can be used for all trade options and is known as “At Requested Price.” The “At market” execution type may only be applied to the High/Low and Quick option types.
What order execution types are available on Stuholk?2021-03-28T22:01:48+00:00
To enter the market, we offer you two order execution methods as follows:
1. “At Requested Price” – enables one to set one particular price at which your trades can be exercised. By adhering to the mentioned execution type, your order will either be declined or accepted. It depends on the asset’s market price. If the market price of the asset alters, the trade will not be executed by the system due to technical reasons. At the same time, if the price does not change, your order will be approved and exercised by reference to your request.
2. “At market” – makes it possible to execute a trade, even if the price change does not allow it. It may prevent you from having orders rejected. Instead, it performs your trade at the best available price that is currently on the market.
What is the order execution?2021-03-28T21:56:20+00:00
Order execution is how your trade is submitted. Not every submission of a trade request is approved because market prices are constantly fluctuating and alter randomly. That is why the order execution instrument makes it possible for you to connect your initiated trades to the markets and keep track of the price at which your trade/order is performed. It is aimed to ensure that your order request is submitted under the present terms.
Why was my withdrawal rejected?2021-03-28T04:17:42+00:00
There may not have been enough free margin to process your withdrawal, or some of the data could have been incorrect. You can check the exact reason in the notification sent via email or consult your personal financial advisor.
My withdrawal request status is pending. What does that mean?2021-03-28T04:16:36+00:00
Your withdrawal request is in the queue, and you will be notified as soon as it is processed by our Billing Department.
Can I submit a withdrawal request if I have open orders?2021-03-28T04:15:30+00:00
You can submit a withdrawal request if you have open orders. Please note that your free margin must exceed the withdrawal amount otherwise our financial department will not be able to process your request. It is especially important to keep track of your free margin when you have open positions. The withdrawal request won’t be processed if you have insufficient funds.
How can I withdraw funds from my account?2021-03-28T04:13:42+00:00
You can quickly take off funds from your trading account. Please sign in to your personal trading account. Enter the amount you would like to withdraw and other required information. As soon as the withdrawal request is submitted, your will need to provide a vocal confirmation to your personal financial advisor in order to choose the most suitable withdrawal method as well as provide the required banking details.
How much time will it take to confirm and process a withdrawal request?2021-03-28T04:12:14+00:00
Your withdrawal request will be processed by our billing department team within 3-4 banking days. You will receive a notification email as soon as your request is processed.
Are there any withdrawal fees?2021-03-28T04:11:13+00:00
Stuholk does not charge any withdrawal fees, regardless of total investment and account balance.
Can I deposit/withdraw several times a day?2021-03-28T04:10:18+00:00
Stuholk does not limit the number of deposits and withdrawal requests per day. However, it is advised to deposit and withdraw all of the funds in one request to avoid unnecessary delays in processing.
What is the maximum withdrawal amount?2021-03-28T04:08:54+00:00
Stuholk does not limit the amount you can withdraw or deposit into your trading account. The deposit amount is unlimited, and the withdrawal amount should not exceed free margin.
What is the minimum withdrawal amount?2021-03-28T04:07:58+00:00
When you withhold money from your trading account, we set a minimum withdrawal amount estimated at 10$ as required by our internal rules. Please Note: The lowest limit of withholding currency’s amount is referred to as the currency you are currently dealing with. Therefore, investors trading in Euro have a minimum withholding amount estimated at €10, and if you are trading with British pounds, your minimum withholding amount is £10.
Who has access to my personal trading account?2021-03-28T04:06:36+00:00
A primary account holder refers to the main user of an account. Primary account holder is legally responsible for the account and can also name authorized users.
Are my funds safe? Do you offer segregated accounts?2021-03-28T03:54:08+00:00
In accordance with international regulation standards, Stuholk uses separate accounts to keep customers’ funds segregated. This keeps your funds secure and untouched.
What currencies can be used in my account?2021-03-28T03:56:03+00:00

We support all major currency pairs. As soon as the account has been verified after the registration completion, the currency selection cannot be altered.

What are the available deposit methods?2021-03-28T03:48:45+00:00

The depositing procedure can be carried out via debit/credit cards, bank wire, e-Wallets, cryptocurrency, and several other convenient and widely applied methods.

How to become a VIP Client?2021-03-28T02:37:52+00:00

In order to earn VIP status, you must upgrade your trading account to a VIP level. Please get acquainted with the account types https://www.stuholk.com/account-types/


How much money can I make?2021-03-28T02:41:18+00:00

As soon as you get involved, we offer the proper education and mentoring, you can expect to create a financial performance expectation plan. Your plan will depend on the level of your investment, financial goals and dedication. You will be assigned to a personal financial advisor, who will be guiding you through the whole trading process and who will be helping you to trade. Your success is directly related to how soon you start.

Using Financial Advisors in Forex Trading2021-03-28T02:31:55+00:00

Forex markets are open in the world 24 hours a day/seven days a week. Using an expert financial advisor enables you to take all advantage of trading opportunities. With the help of our experts you will be able to generate a stable source of income.

What is leverage?2021-03-28T02:33:15+00:00

Clients can buy or sell a financial product with substantially less money than the actual full market value of that financial product. A position in a contract with high gearing or leverage stands to make or lose a large amount from a small percentage movement in the underlying instrument.

What is Margin?2021-03-28T02:30:00+00:00

Margin is essentially collateral for a position. If the market moves against a customer’s position, additional funds will be requested through a “margin call.” If there are insufficient available funds, immediately the customer’s open positions will be closed out.

What is Spread?2021-03-28T02:30:22+00:00

Forex brokers will quote two different prices for a currency pair: the bid and ask price. The “bid” is the price at which you can SELL the base currency. The “ask” is the price at which you can BUY the base currency. The difference between these two prices is known as the spread.

How can I contact someone immediately?2021-03-28T00:39:44+00:00

Please contact our Live Chat available on the website, and our Customer Support will help you with arranging a call back from one of the agents or your account manager.

Are my funds and personal details safe?2021-03-28T04:00:52+00:00

Yes. Your private information is highly protected using the most up-to-date hi-tech techniques on the market, ensuring you are in a safe trading environment. Stuholk secures all transmissions with a 128bit SSL encryption certificate.

How do I reset my password? Resetting your password is easy.2021-03-28T00:42:10+00:00

Click on Log In and then on Reset password. After entering your email address, you’ll receive an email with further instructions.

What is the difference between Live Account and Demo Account?2021-03-28T00:43:28+00:00

Demo account allows you to test your strategies with virtual money before trading with real funds on your Live account.

How do I log in to my account?2021-03-28T00:43:53+00:00

In order to log in to your account you need to click on Login button enter your email address and password, which sent to your registered email.

How to profit on Forex?2021-03-28T02:24:59+00:00

The Client can profit from trading Forex by buying currency pairs and selling them at a higher price, so the difference between the buy and sell price is the profit that he can generate.

What is Forex trading?2021-03-28T02:25:46+00:00

Forex trading is a network of buyers and sellers, who transfer currency between each other at an agreed price. It is the means by which individuals, companies and central banks convert one currency into another.


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